You are invited to attend our
Virtual Practice Managers' Meeting
Happy Team, Happy Clients: Keeping Strong in 2021
Sunday, February 28, 2021
Andrea Crabtree, BS, CVPM, SPHR, PHRca, CCFP
Melissa Tompkins, BS, CVPM, PHRca, CCFP
Practice Managers, Veterinarians and ALL Support Staff
Welcome to Attend.
The program includes 4 hours of interactive continuing education
|Non Member :||$160|
Registration Must be Received by Friday, February 26, 2021, 3:00 p.m. PST
Working With Unhappy Clients During COVID-19 (M. Tompkins)
Clients are more grouchy, short tempered, and impatient. Why? Maybe because we are in a pandemic and they are stressed to the max. We must remember to put ourselves in the client’s shoes before judging them or reacting to them. In this this presentation, we review what we are doing, or not doing, to help clients during this difficult time and how we can be better.
Coaching, Reviews and Feedback (A. Crabtree)
Learn more about how to KEEP the employees you already have (and want) through proper coaching, Performance Evaluations that MEAN something, and quick feedback techniques that will leave your staff craving more. Learn how and when to give raises, or not. Most of all, learn ways to get your employees engaged and take ownership of their own performance through professional development.
Compassion Fatigue for Veterinary Professionals (M. Tompkins)
Burnout is very common in the veterinary field. Our doctors and team members suffer from incredible loss daily and it takes its toll. I created this presentation to help team members deal with this problem. The focus of the talk is to discuss burnout, secondary traumatic stress, and compassion fatigue. I help the team understand what the symptoms are, how to identify if they are experiencing any of them, and what to do to improve or even prevent them. I also use the quality-of-life questionnaire to help the team understand if they are experiencing burnout, secondary traumatic stress, or compassion fatigue. And most importantly we talk about some solutions, and I give them the tools to make it better.
CA HR 2021 Update (A. Crabtree)
CA HR laws specifically geared toward the Veterinary Profession, small businesses and what is coming for 2021
**An INDIVIDUAL ACCOUNT must be created or used for EACH REGISTERED ATTENDEE. If you would like assistance registering multiple people, please contact Jennifer at SDCVMAjen@aol.com.
If you have an account and are not logged in — please log in
If you do not have an account, you can create one by clicking the link in the bottom of the right rail.
The San Diego County Veterinary Medical Association is a California Statutorily approved CE provider.
Registered attendees will receive an email with
Zoom registration details by Saturday, February 27th.