You are invited to attend our
Virtual Practice Managers' Meeting
Communication 360
Saturday, February 26, 2022
8:00 am - 1:00 pm PST
Speakers:
Leslie Boudreau, BASVT, RVTg, CVPM, PHR, PHRca, SPHR
Andrea Crabtree, BS, CVPM, SPHR, PHRca, CCFP, Fear Free Certified
Practice Managers, Veterinarians and ALL Support Staff
Welcome to Attend.
The Program Includes 4.5 Hours of
Interactive Continuing Education.
Registration Fees:
| SDCVMA Member: | $110 |
| Non Member : | $160 |
Registration Must be Received by Thursday, February 24, 2022, 3:00 pm PST
Program Details
Employees - Our Most Valuable Asset (A. Crabtree)
This presentation addresses the HR Management side of successful retention and investment of employees. There are five sections to be dissected: Recruit & Selection, Onboarding & Training, Coaching & Performance, Engagement & Promotion, and Exit Interviews.
(Length: 1 hour)
Hiring: Workforce Crisis - Retaining Staff (L. Boudreau)
The veterinary industry is facing a work force crisis. Retaining and growing your staff has never been more important. Employees are our most valuable assets, but do they know this? After looking at the employee life cycle from A to Z in the previous segment, we now focus on retention and talent management. If you don’t help them grow, you will watch them go!
(Length: 1 hour)
Communication Tips to Soothe The Wild Beast (Upset Clients) (L. Boudreau)
The pandemic may have brought out the best in some people and the worst in others. Dealing with upset clients sometimes feels like lion taming! How can we deescalate and make these critical client conversations turn into a win-win? Do we need to kick them out of the circus and how does that work? We’ll look at reasons that clients get frustrated, how to separate out our personal reactions, and learn how to become a successful “lion tamer.” (Length: 1 hour)
CA HR Laws That Make Us Special (A. Crabtree & L. Boudreau team up on this special segment!)
CA HR laws specifically geared toward the Veterinary Profession, small businesses and what is coming for 2022. (Length: 1.5 hours)
**An INDIVIDUAL ACCOUNT must be created or used for EACH REGISTERED ATTENDEE. If you would like assistance registering multiple people, please contact Jennifer at SDCVMAjen@aol.com.
If you have an account and are not logged in — please log in
If you do not have an account, you can create one by clicking the link in the bottom of the right rail.
The San Diego County Veterinary Medical Association is a California Statutorily approved CE provider.
Registered attendees will receive an email with
Zoom registration details by Friday, February 25th.